banner ad

Frequently Asked Questions

To help answer some of the common concerns and questions normally in the tuning community we have developed this FAQ. It will continue to be updated as common trends come through the pipeline. I hope it helps answer some of your questions and adds confidence to your decision to use OnPoint’s services.

Q: How far will you travel for dyno rental?

We will gladly travel as far as you would like. However we charge $1 per km. While this is below the cost of what it takes to own, insure and operate a truck and trailer, it at least covers most of the cost. However, the farther we travel, the more we may require for a minimum number of dyno hours. If for example you are from Ottawa, I would suggest getting a group of friends together enough to do 8-10 hours of tuning.

Q: Will you bring your dyno to a racetrack?

Yes. And no. If there is going to be rain, we will have to cancel the appointment as the equipment cannot be exposed to rain. However, the equipment can be used at the racetrack, and this can prove extremely valuable especially when troubleshooting a problem between sessions. Our dyno can also be used by series officials to check for those outside of the performance envelope of the rules.

Q: What is your favourite color?

I think Blue. But I like Red too.

Q: How do you bill the time you spend tuning or with dyno rental?

It’s very simple. When we arrive on site we will have a chat, take a look at the car, and discuss any issues and concerns you have. This time is off the clock. Once everyone agrees that we are ready to start, the trailer door is opened and the equipment starts to be unloaded. From this time, the clock starts. The clock stops once the engine is shut off for the last time of the session. Cool down and clean-up are free and you are not billed for this time! Time is billed to the closest 15 minute interval. For example, a session of 2 hours and 20 minutes would be invoiced as 2 hours and 15 minutes. A session of 2 hours and 25 minutes would be invoiced as 2 hours and 30 minutes.

Q: What does a dyno tune typically cost for X car?

Every car and setup is different – and requires a different amount of time on the dyno. However, we are able to estimate tuning time for most vehicles once we know what has been done to the vehicle and what sorts of special functions need to be tuned. Things like multiple boost levels, variable cam timing, different fuels or secondary fuel injection systems all increase the time the tuning takes. OEM ECUs that do not offer Real Time Tuning also increase the tuning time required. All tuning estimates do not account for any time spent dealing with mechanical issues, so please keep this in mind. The below times do not include setting up a standalone if applicable – these times assume the engine is already able to start and run with all sensors configured.

Typical Dyno Tuning Times:

COBB Subaru/Mitsubishi/Mazda:

Stage 1 – 2.5 hours
Stage 2 – 2.75 hours
Different injectors / Turbo Upgrade – 3 – 3.5 hours

UpRev Nissan:

Naturally Aspirated OE Injectors – 2 hours
Supercharged – 3.5 hours
Turbocharged – 4 hours

Standalone Nissan VQ /GT-R:

Naturally Aspirated – 3.5 – 4 hours
Supercharged – 3.5-4 hours
Turbocharged – 4-5 hours

Standalone Nissan SR/RB / Toyota 2J:

No Boost Control – 4 hours
Electronic Boost Control – 4.5 hours

ECUTek BRZ/FRS:

Naturally Aspirated OE Injectors – 2.5 hours
Supercharged – 3.5 hours plus base map cost
Turbocharged – 4 hours plus base map cost

HPTuners / EFI Live:

Naturally Aspirated – 2.5 – 3 hours
Supercharged – 3.5 – 4 hours

Hondata K-Pro/FlashPro:

Naturally Aspirated – 2-3 hours
Supercharged 3.5-4.5 hours
Turbocharged 4-5 hours

Hondata s300/Non variable cam timing engines:

Naturally Aspirated – 2 hours
Turbocharged – 3.5 hours

Standalone Honda S2000:

Naturally Aspirated – 3.5 hours
Supercharged – 4 hours
Turbocharged – 4.5 hours

Toyota 3SGE/4AGE Individual Throttle Standalone:

Naturally Aspirated – 4-4.5 hours

Standalone Mazda Rotary:

Naturally Aspirated – 3.5-4.5 hours
Naturally Aspirated P/Port – 4.5-5 hours
Turbocharged – 4-4.5 hours

Q: Will you accept cheques?

For repeat clients accepting cheques is no problem. Unfortunately I have been advised by many wise people NOT to accept cheques from first time customers. Please don’t ask the question “What, you don’t think you can trust me?” That is awkward and unfair. Eventually accepting cheques from people you’ve never met is going to burn you. This is our way of avoiding that problem entirely. OnPoint is not a large business, and does not have the means to be following up with clients for payment. Thank you for understanding.

Q: What if I want to rent the dyno for the first hour, and then start tuning after that. Do I have to pay your tuning rate for the entire session?

No. That wouldn’t be fair to you. You will start being charged for tuning at the time that the laptop comes out, and the tuning rate will continue until the end of the session. This time will be billed to the closest 15 minute interval.

Q: Can I bring my tuner, but use your dyno?

Absolutely. We are understanding that everyone is comfortable with their own people and do not want to impose that you must use us for tuning. However, please understand that if your tuner is not comfortable with operating a Dynapack Dyno then we will have to operate the machine, and he will have to ask us to target rpm and load points on the dyno. We will not take responsibility if a failure occurs and the tuner points and says “I told him to let off!” The tuner takes all responsibility for monitoring engine health, temperatures and pressures. We are merely there to follow simple instructions such as “3000rpm, 2psi boost” or “8 second pull from 3000rpm to 7000rpm.” This reason for this is not because we are unwilling to work with your tuner, but because we MUST have a clear understanding of who is responsible for what. The best case situation is if I spend half an hour with your tuner teaching him how to correctly operate the dynapack equipment.

Q: I race in the same series as Sasha Anis, if we use OnPoint for tuning how do we know he won’t purposely de-tune our car?

If you know Sasha you know that he is the kind of person that wants to beat you fair and square. He may openly tell you you have way too much power, but he will also tell you if you don’t have enough power for the series. He will always optimize the engine for the fuel that you are running. Sasha also has the ethics not to go and complain to the officials about it. We are happy to have your business, and will optimize your engine. No matter how much you may be cheating! We do tune with some degree of safety however, but that is the same for our race cars as it would be for yours.

Q: I want my dyno numbers to be a secret. How do I know you won’t publish them anywhere?

Heresay is heresay. Anyone can claim someone has a certain amount of power, and if you’re running in a series and doing well – it’s likely someone has already made up astronomical numbers about the power you’re making. What can hurt you is if they have proof. What we will do at OnPoint is unlike what any other shop will do. We can cut all of the files from your session out of our dyno computer, and paste them onto a flash drive you provide – RIGHT infront of you. You will see that the files are gone from the computer, and they are only on your flash drive. You will be able to bring the files back if you want to use them to compare in the future, however we will not be able to view any of the data from your session. Of course if you lose that flash drive, you lose that data. We can even take it a step further – if you bring your tuner and he is confident operating the machine, we will gladly step away from the room and not look at the numbers your vehicle makes. To each their own.

Q: What kind of support do I get after a tuning session?

Included with your tuning session is one hour of email or phone support. If after that hour of consultation we discover that the vehicle requires more tuning, a follow up appointment can be made for additional tuning. Sometimes the a client will request additional tuning for a street car as weather changes, to work on cold start and things like that. The dyno is perfect to tune most aspects of the engine, but for engine start and especially low load, low rpm drive-ability  street tuning and TIME are required for this. Racing clients may not be concerned with this, where a car driven on the street year-round with a standalone and big injectors most certainly would. This is one reason we generally do not offer “one price fits all” ECU tuning.

Q: Is there a warranty with my tune?

Similarly to how there are no warranties with most aftermarket parts, there are no warranties with tuning. There are far too many mechanical systems working together to be able to warrant the tune alone. This is usually only an issue with highly modified cars. In these cases, one small mechanical component going out of adjustment could throw the tune out the window and potentially damage the engine. This is why a consultation of the vehicle is so important – so that we can go over the vehicle with a fine tooth comb and ensure that it will continue to run as well tomorrow as it runs today. We do use protection strategies wherever possible to ensure engine damage is unlikely in the event that a mechanical problem does occur. The moral of the story is don’t perform any modifications to your car unless you can do them 100% the right way.

Q: If I am given a flat rate quote to tune my car, does that mean I can keep coming back until the tune is perfect at no charge?

No. The price you are quoted is for a single tuning session. In that session one of two things can happen: In the first case, the car tunes well, you are happy with the vehicle and accept the vehicle with the tune that it has. You are welcome to test the vehicle and ensure you are happy with its performance. The price of this tune includes tuning for current weather and mechanical conditions only, with our commonly used environmental correction tables. If you find that as the weather changes the vehicle requires further tuning, that would be an additional fee.

In the second case the vehicle has a mechanical problem and the tuning session cannot be completed. These types of situations will be dealt with on a case by case basis. Generally speaking, you would pay for whatever time the vehicle has spent on the dyno. For example, if we had already completed 1 hour of good tuning before we got into the mechanical problem (which is normal, as a tune will start at low load, low rpm – mechanical problems usually show up at high load, high rpm), then you will be billed for the 1 hour of dyno rental and tuning, plus travel. Usually we have a minimum hourly charge for mobile dyno rental, but in these sorts of situations we try to be understanding and waive that fee out of compassion for the clients situation.

Q: If we max out the injectors/MAF/MAP sensor, and you have to re-tune the car once the new part is installed, is there a discount?

This will be dealt with on a case by case basis. But 9 times out of 10, the answer is no. If you had already performed a consulting session with us, and we felt that the sensors in place would be adequate, then the situation changes and a discount would be reasonable. However, we cannot take responsibility for the setup of your vehicle – especially if we were not consulted about the build. One of the reasons we use a vehicle specification sheet and ask for it to be sent in 48hrs before the appointment is so that we can hopefully find and fix these red flags before they cost you money. However, the use of the VSS does not mean we are responsible for not seeing things that could potentially be a problem.

Q: All of these technical questions and talk about engine damage is scaring me. All I want is to reflash my car for a little bit more power. Should I be concerned?

Absolutely not. The majority of this FAQ section is designed for those that have done a lot of work to their vehicles and are planning to produce a great deal of HP for the engine size. Those of you with regular bolt-ons or stock vehicles will not have these problems because the OEMs spend millions of dollars developing and testing the vehicle before it leaves the factory. These systems are still in place and all we are doing is fine tuning them to optimize the engine for your specific car. We are sorry if this comes across as intimidating – reflashing stock (or mostly stock) vehicles and tuning fully built vehicles really are two totally separate things!

 – Book an appointment HERE