Frequently Asked Questions
To help answer some of the common concerns and questions normally in the tuning community we have developed this FAQ. It will continue to be updated as common trends come through the pipeline. I hope it helps answer some of your questions and adds confidence to your decision to use OnPoint’s services.
How far will you travel for dyno rental?
Will you bring your dyno to a racetrack?
How do you bill the time you spend tuning or with dyno rental?
If cost is a concern it is of paramount importance that you are ready for us before we arrive. There have been numerous occasions where literally hours are wasted because some very simple pre-planning was not done. Things like having tools ready, staff aware and ready for us, space available for the dyno, cars moved out of the way etc. There is no sense in paying us to stand around and watch while these tasks are happening!
What does a dyno tune typically cost for X car?
Things like multiple boost levels, variable cam timing, different fuels or secondary fuel injection systems all increase the time the tuning takes. OEM ECUs that do not offer Real Time Tuning also increase the tuning time required. All tuning estimates do not account for any time spent dealing with mechanical issues, so please keep this in mind.
Feel free to contact us for a quote to tune your vehicle!
Will you accept cheques?
I race in the same series as Sasha Anis, if we use OnPoint for tuning how do we know he won't purposely de-tune our car?
I want my dyno numbers to be a secret. How do I know you won't publish them anywhere?
What kind of support do I get after a tuning session?
Is there a warranty with my tune?
If I am given a flat rate quote to tune my car, does that mean I can keep coming back until the tune is perfect at no charge?
In the second case, the vehicle has a mechanical problem and the tuning session cannot be completed. These types of situations will be dealt with on a case by case basis. Generally speaking, you would pay for the tune as quoted if we got more than halfway through the tune. The next tune would be billed hourly, with a minimum number of hours – generally 2.5. It is critical to do everything in your power to make sure there are no mechanical problems, because so much time is spent loading and unloading the car, and because when a car breaks on the dyno we cannot just magically bring in another customer intantly for a tune – so we have to bill enough to cover our day’s costs.
If we max out the injectors/MAF/MAP sensor, and you have to re-tune the car once the new part is installed, is there a discount?
We have so many customers that were given mind bogglingly ignorant advice, and told to spend money on parts that have zero effect. If you aren’t sure about what you’re being told, please do some research about both the information you’ve been given and the shop or person that is giving it to you. Blindly trusting people is never a good idea, and it puts us in an awkard spot when we have to deliver the bad news that your setup is not going to work and you’ve just wasted a pile of money on a dyno tune you weren’t prepared for.
All of these technical questions and talk about engine damage is scaring me. All I want is to reflash my car for a little bit more power. Should I be concerned?
Below you will find our policies for doing business. Most of them are fairly common sense, but we would rather be clear and upfront rather than assume anything. Please feel free to contact us if you have any questions. This page is subject to change at any time.
Dyno Rental Policies:
- Dyno rental time starts from the point the trailer door is opened to unload the equipment until the dyno is loaded back up.
- It is required that one person is available to help with loading/unloading the vehicle on the dyno, and loading/unloading the dyno equipment from the trailer. If we are required to bring an assistant the cost will be an additional $60/hr.
- There is a minimum dyno charge of 4.5 hours, even if the session is completed early.
- Dyno time is billed on 15-minute increments, rounded to the closest interval.
- The building must have available the following features:
- Hose bib within 100 feet for sessions longer than 2 hours for dyno cooling
- 110v 20A power for the dyno system within 100 feet.
If a spare O2 bung is available please have it cracked loose prior to your dyno appointment. Time spent trying to un-seize an O2 port will be billed at the regular dyno rate. A sniffer is available however we cannot guarantee the accuracy of the readings if the car has any exhaust leaks. This method is not suitable for vehicles equipped with catalytic converters.
Vehicles must be set up in such a manner so that the exhaust can be ducted out of the building. We will not tune a vehicle in a space that will fill with carbon monoxide.
Vehicles that run leaded fuels are charged an $80 fee to use the dyno wideband due to the deterioration of the sensor with leaded fuels.
Included with the rental is an operator to run the dyno. You or your tuner are welcome to operate the dyno yourself, under the condition that said
If we operate the dyno we will follow simple instructions and accept no responsibility to inform your tuner of vehicle status. For example, we are not responsible for watching manifold pressure, air-fuel ratio, or water temp. This is the tuners responsibility. The reason for this is to ensure there is a clear understanding of responsibilities during tuning to avoid dangerous assumptions. Please ensure your tuner understands this prior to your session.
There will be no discount or refund if your vehicle has overheating problems on the dyno. We have many
If at the dyno appointment you realize that you forgot something essential to operate the vehicle, such as your lug nut key, you will be charged for the full minimum. However, we will wait on site for the duration of that time if you can get the tool or part that you require. While OnPoint makes an attempt to have lug nuts, bolt-on spacers and wheel lock keys in stock – it is YOUR responsibility to have what you need to remove the wheels. It is YOUR responsibility to let us know if you have unusual lug
The vehicle owner is responsible for providing an up-to-date and accurate vehicle summary sheet (provided) to us no less than 48 hours before the tuning appointment.
If the vehicle has been tuned before, a summary of previous tunes, including all previous problems is required to allow us to help discover any underlying issues the vehicle may have.
Re-tuning is charged at the same original dyno rate. We will not offer a discount for re-tunes. A vehicle consultation is recommended to help reduce the likely hood that a second tuning session will be required.
Street tuning is offered for licensed, insured and street legal and mechanically sound vehicles ONLY. We will not drive the vehicle.
We take no responsibility for failing to predict that certain components of the vehicle build are not suitable for the target power. If another appointment is required as a result of this discovery, it will be billed at normal rates. If you had already requested our consulting services
Appointment, Payment & Deposit Policies
OnPoint Dyno Ltd. accepts Cash and E-mail money transfer only. Repeat clients may pay via cheque.
Deposits are required for all first-time clients. Deposits may be made via PayPal or E-mail money transfer. If a deposit is not possible, you will lose the $10/hr deposit discount and will be billed an additional $10/hr at the completion of your dyno session. The purpose of this discount is to encourage clients to provide a deposit, which helps us avoid downtime caused by last minute cancellations.
Deposits are Non-refundable, however, you may reschedule your appointment if we are notified at least 5 business days prior to your appointment. Beyond that time, if you want to re-schedule you will have to submit a new $150 deposit. Deposits are non-transferable, so if you sell your car or decide you do not require tuning you will forfeit your deposit. The reason for our deposits is simply to ensure a client is serious about our services before we spend time reviewing their VSS, making suggestions and preparing the client’s file.
Payment is required at the time of service completion. Payment MUST be received while OnPoint is still on site. Failure to do so will be charged as a $100 late payment penalty with NO EXCEPTIONS. Please respect this policy, we are not structured to chase clients for payment. We have internet access available if you need to log onto your bank or PayPal to submit the payment.
Release Of Liability:
OnPoint Dyno Ltd. Does not warrant or guarantee any of its services. Any damage, injury or loss caused by or suspected to be caused by OnPoint Dyno Ltd. is the responsibility of the vehicle owner. The vehicle owner agrees not to hold OnPoint Dyno Ltd. responsible for any damages or loss under any circumstance. All clients are required to sign a release of liability prior to dyno rental or tuning services.
OnPoint Dyno Ltd. Does not offer any warranty on its engine tunes. The end user is responsible to monitor the health of the engine and to inform OnPoint if he/she suspects that the engine may have problems. It only takes a small mechanical or electrical problem to cause an engine to run in a dangerous or damaging state. Poor fuel, ignition problems or other mechanical problems can arise at any time. As a result, there is no way OnPoint can warranty a vehicle tune.